Halopedia:Staff handbook: Difference between revisions

When dealing with any issue on Halopedia, the primary goal is always to prevent further damage or disruption, and this should be the first order of business for any staff when resolving an issue. For example, if an account is currently spamming an advertisement on the forums, a [[Halopedia:Blocking Policy|block]] without warning is an appropriate response, as it prevents the account from continuing to spam, and hence protects the forums from further disruption. Then, the staff member handling the situation should contact the account via their message wall to explain why they have been banned.

However, it is important to note the difference between preventative measures such as that mentioned above and punishment. Blocks, bans, kicks and similar actions should always be used as methods of prevention, not as a way to punish users. Case in point, if a user were to break the [[Halopedia:Chat Policy|Chat Policy]] in the forums but the incident is a one-off occurrence, it is not grounds for a block (although the user should be warned about breaking policy), as the user will likely not intentionally repeat it. On the other hand, if the user then continues to routinely break Chat Policy in spite of warnings issued to them, they should then be blocked both to prevent further flaunting of the rules and also to help discipline the user into following the policy, in future.